Legal questions from our players
Your account remains open and your balance is held securely. After two years of inactivity, we may email you to confirm the account is still in use. You can withdraw your balance anytime by requesting a payout to DANA, OVO, GoPay or QRIS.
No. Multiple accounts violate our terms and can result in permanent closure. We detect duplicate logins and link accounts to the same person using device, payment method and IP address data. Keep one account per person.
Contact support within 30 days of the transaction with your order ID. We trace the payment through our bank or payment partner. DANA, OVO, GoPay and QRIS hold the transaction record and we use that to verify reversal or reissue.
We use your name, email, phone and payment details only to process your account and withdrawals. We do not sell your data. Payment partners receive only the minimum data they need — your wallet ID and amount. We keep this data for your membership plus one year after closure.
Yes. Contact support and request permanent account deletion. We will close your account, zero your balance (paying out any remaining funds), and delete your personal data within 60 days, except records we must keep by law or for payment reconciliation.
Use the 'Forgot Password' link on login. We send a reset link to your registered email. Click the link and create a new password. If you can't access that email, live chat support can verify your identity and help you regain access.
Eligibility depends on local law in your area of Indonesia. You must meet minimum age requirements and residency rules where local law permits. When you open your account, you confirm these. We do not knowingly open accounts for users outside eligible regions.
